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A Visa, MasterCard or American Express card is required at the time of booking with payment being processed at the time of booking. If you’d like to make arrangements for payment to be collected the day of the tour (cash or traveler’s checks) please make a note in your reservation and we will be happy to accommodate you.

Please provide your cell phone number and local accommodations so that we may contact you in the event of last minute itinerary changes or cancellations due to weather or emergencies. While cancellations and changes are rare, we are usually able to accommodate everyone as long we have a way to contact them.

Some tours have minimum ages and/or physical requirements. When booking online, please read restrictions carefully and contact us if you have any questions. We are unable to refund cancellations due to guests not meeting minimum requirements.

We understand that circumstances change and you may need to cancel your reservation. Full price will be charged for cancellations and “no shows” unless we receive prior notice 48 hours in advance. Private charters require notice 72 hours in advance.

If you’d prefer to speak live to one of our friendly Guest Services Representatives you can call us toll-free at 1-800-464-1993 (international guests can call +1.808.331.8505). Our phone lines are open 7 days a week from, 6:30 AM to 7:00 PM HST.

Every person in your party will need to sign a Participant-Agreement prior to joining the tour.

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